Privacy Policy

1. Introduction

R&B Maison (“we”, “us” or “our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard information about you when you visit our website, create an account, place an order or otherwise interact with us.

2. Information We Collect

We may collect the following types of information:

• Personal identifiers such as your name, email address, phone number and shipping/billing address.
• Order and payment information needed to process purchases and returns.
• Device and browsing data, including IP address, browser type, language and pages visited.
• Account preferences, wishlist items and communication history.
• Information collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to:

• Process, fulfill and ship your orders.
• Communicate with you about purchases, deliveries, returns and customer care.
• Personalize your shopping experience and recommend relevant products.
• Improve our website, products and services.
• Comply with legal obligations and protect against fraud.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties that help us operate our business, such as payment processors, shipping partners, fraud-prevention services and IT providers. We only share what is necessary and require these partners to protect your data.

5. Cookies & Tracking

We use cookies and similar technologies to keep your session secure, remember your preferences and understand how visitors use our site. You can manage or disable cookies through your browser settings at any time.

Analytics. Only if you accept, we record anonymous visits (pages and pieces viewed, bag additions, the campaign or partner link you arrived from) using random identifiers, to understand what interests visitors and which campaigns work.

Advertising. Only if you choose “Accept all”, we load advertising tags from Meta (Facebook/Instagram), TikTok, Google (Google Ads and Google Analytics) and Pinterest. These tags receive the pages you view and shopping events such as product views, searches, bag additions, checkout starts, newsletter sign-ups and confirmed purchases (product identifiers, order value and currency), together with the cookies and device information those platforms collect, to measure and improve our advertising. We do not send your name, email or address to these platforms. Each platform processes this data under its own privacy policy.

Your choice, the date and the wording shown are stored in your browser. You can change or withdraw consent at any time through “Cookie settings” in the footer; withdrawal takes effect immediately.

Newsletter. If you subscribe, we store your email address, the consent wording you agreed to and the date, and use it to send R&B MAISONS emails about new arrivals, collections and offers. Emails are sent through our email provider (Resend), which records deliveries, opens and clicks so we can measure our emails. Every email contains an unsubscribe link, and you can unsubscribe at any time.

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data. You may also opt out of marketing communications by clicking the unsubscribe link in any email or by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss or misuse. However, no method of transmission over the internet is completely secure.

8. International Transfers

Your information may be transferred to and processed in countries other than your own, where our service providers operate. We take steps to ensure adequate protection whenever such transfers occur.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our Concierge page.